Send us an email at to set-up a discovery session.

  • Discovery Session
    • Free - one hour overview of your business to determine a fit with Sandpoint Consulting
    • Initial reflections and next steps to get you started on the path to success
  • Focused Assessment Sessions - highly recommend
    • Scheduled debriefs with executive leadership and customer-interfacing team members
    • Focus areas: people, processes, data, operations / value delivery, infrastructure, benchmarks
    • Data filters: operating ratios, scalability model, total cost of services, customer attitudes
  • Prescriptive Recommendations Playbook - you keep this!
    • Framework: proposed improvement, business case, operational impact, risk analysis, change management processes, customer engagement enhancements
    • Quick wins: 2-4 immediate changes that can be made with great impact
  • Ongoing Support - a la carte options once assessment and playbook are complete
    • Maximum engagement: interim leadership and tactical support of customer success and operations
    • Workshops: periodic, scheduled workshops with leadership and customer-interfacing teams; custom outcomes and focus areas for your company, such as Customer Transparency, Risk Management, Customer Engagement and Happiness, Delivery & Implementation, Cross-functional Process Development, etc.
    • Coaching: direct leadership and tactical coaching for your current team members, can be paired with project work
    • Recruiting: identify, define and recruit for key positions on behalf of your company 
    • Defined projects: tactical delivery of specific projects, based on outcome of assessment
  • Gainsight Administrator Consulting and Support

sandpoint is a proud partner of gainsight