With nearly 15 years’ experience coordinating teams and ensuring successful customer interactions, Emily views the startup experience through a unique and collaborative lens. She is focused on scaling great customer-centric teams, creating the processes required for excellent communication and growth while promoting healthy, proactive and positive working environments.  Whether you need a half-day seminar for your Customer Success team to help design and implement a risk management framework or your company has just begun its journey into customer retention and a full-scale overhaul of your team and processes is in order, Emily can help you achieve your goals.

If something is or isn’t working, chances are you can point to the underlying operations and procedures. Often working behind the scenes to enable these systems, Adam thrives at analytical assessments that break down complex business problems into actionable plans. He is well-versed at scaling up customer success teams, and can design frameworks for a variety of growth projections, ensuring your headcount and software costs are aligned with your revenue goals. In addition, he can help institute cost-cutting “scrappy” solutions, that allow for businesses to stay lean and nimble, minimizing costs as they move towards their big win.