With nearly 15 years’ experience coordinating teams and ensuring successful customer interactions, Emily views the startup experience through a unique and collaborative lens. She is focused on scaling great customer-centric teams, creating the processes required for excellent communication and growth while promoting healthy, proactive and positive working environments. Whether you need a half-day seminar for your Customer Success team to help design and implement a risk management framework or your company has just begun its journey into customer retention and a full-scale overhaul of your team and processes is in order, Emily can help you achieve your goals.
If something is or isn’t working, chances are you can point to the underlying operations and procedures. Often working behind the scenes to enable these systems, Adam thrives at analytical assessments that break down complex business problems into actionable plans. He is well-versed at scaling up customer success teams, and can design frameworks for a variety of growth projections, ensuring your headcount and software costs are aligned with your revenue goals. In addition, he can help institute cost-cutting “scrappy” solutions, that allow for businesses to stay lean and nimble, minimizing costs as they move towards their big win.
Welcome to Sandpoint Consulting, where we are driven by customer success. We work directly with teams at early-stage startups to ensure their customer base stays healthy and continues to grow. Our focus is on B2B (business to business) software, SaaS (Software as a Service) and Enterprise software companies.
Empower growing and soon-to-be-growing companies to retain customers effortlessly while improving team efficiency and happiness.
It costs five times as much to attract a new customer than to retain an existing one.
Let that sink in.
Now think about this: increasing your customer retention rates by 5% increases profits by 25% to 95%.
By investing in Customer Success, you are investing in the future of your company. We can help you convert those sales into long-term, case study-ready, enthusiastic evangelists, and we can help you do it at scale using data, lightweight process and clear, consistent communication.